The Ministry of Defence is seeking a highly skilled Senior Performance Analyst to join its Defence Business Services (DBS) team, with roles based in Glasgow and Bristol. This is a prime opportunity to contribute to national defence operations by delivering data-driven insights that shape strategic decisions and improve service delivery.
The ideal candidate will have proven experience in working with both quantitative and qualitative data, and a strong track record of conducting user-centred analysis to inform performance evaluation and organisational improvement. As a Senior Performance Analyst, you will play a key role in identifying trends, measuring outcomes, and advising stakeholders with clear, actionable intelligence.
This is a high-impact role within one of the UK’s most vital public sector organisations, offering excellent career development, job stability, and the chance to make a meaningful contribution to national service.
Position: Senior Performance Analyst
Salary: £44,590 per year
Job Type: Full-Time
Location: Glasgow, Bristol
About the Role
Job summary
Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?
Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
Our Vision – To support UK defence customers with outstanding service every time.
Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.
DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.
We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
DBS has recently undertaken a review of its operational locations in the North West, and have consolidated all activities in Norcross, Blackpool. A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2027.
Come and join the DBS community today!
Responsibilities:
Job description
A performance analyst conducts analysis. In this role, you will develop performance measurement frameworks – Key Performance Indicators (KPIs), goals, user needs and benefits – and analyse the performance of a service or product against these, adapting your approach and framework appropriately and in line with any changes.
As a Senior Performance Analyst, you will:
- Focus on improving internal and external digital services and supporting teams across the Automation Garage
- Lead the development of key performance indicators (KPIs) and performance measurement frameworks across multiple projects, ensuring consistency and strategic alignment
- Collect and present key performance data and analysis for service and work with service teams to make sure services meet the performance requirements set out in the GDS Service Standard
- Help the service team understand user needs by providing quantitative and qualitative evidence from web analytics, financial data, and user feedback
- Identify user needs through numerous data sources such as online behaviour through Google Analytics / Tag Manager, trends in call data volumes, and supporting user research colleagues with quantitative evidence
- Participate in performance and data analysis communities, share learnings and findings with wider teams to transfer knowledge and capability
- Manage stakeholder relationships, including contractors and external suppliers
- Work with project teams to procure, implement and validate appropriate analytics tools against identified performance measurement frameworks
- Champion accessibility and inclusion standards
Person specification
Essential Experience
- Strong experience of conducting user-centred analysis, service evaluation and product performance
- Experience of measuring outcomes and return on investment against KPIs and performance frameworks
- Be able to set up Google Analytics account an stage website using Google Tag Manager
- Have experience of working with different types of quantitative and qualitative data, such as digital analytics, surveys, and call centre data to support services, and of working with or cleansing large data sets
- Collaborate with other teams to use data to improve products and/or services
- Have experience of communicating understanding of data security and privacy legislations, as well as validating data through quality assurance frameworks
Desirable Experience
It would be great if you also have:
- Experience of producing visualisation with software such as PowerBI, or similar
- Knowledge of gov.uk websites and services
Behaviours
We’ll assess you against these behaviours during the selection process:
- Leadership
- Communicating and Influencing
Technical skills
We’ll assess you against these technical skills during the selection process:
- DDAT Senior Performance Analyst: Analysis and Insight
- DDAT Senior Performance Analyst: Performance Measurement
- DDAT Senior Performance Analyst: Verification and validation of data and analysis
Benefits
Alongside your salary of £44,590, Ministry of Defence contributes £12,917 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- An environment with flexible working options Monday-Friday
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service (pro rata). In additional to 8 public holidays per year, you will also receive leave for HM The Sovereign’s birthday
- Hybrid working where role permits
- An opportunity to be considered for Reward and Recognition
- Family-friendly policies including – parental leave and adoption leave
- Learning and development tailored to your role
- Professional and personal development of skills
- A culture encouraging inclusion and diversity
- Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
- Special paid leave to volunteer up to 6 days per year
- A Civil Service pension with an average employer contribution of 28.97%
Allowances
The post does not offer relocation expenses.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Employment Hours
This position is advertised at 37 hours per week.
Required Documents
- CV/Resume
- Cover Letter
Application Process
APPLY NOW to join the Ministry of Defence and take your analytical career to the next level.
Application Deadline
June 15, 2025