Hologic is seeking a motivated and detail-oriented Service and Customer Support Associate to join its team in Manchester. This hybrid role offers the flexibility to work both remotely and on-site, supporting Hologic’s commitment to delivering exceptional service to its customers.
Applicants must demonstrate excellent customer service skills, including strong problem-solving abilities, and have proven proficiency in Microsoft Office applications. Fluency in English is essential to ensure clear and professional communication with customers and team members.
This is an excellent opportunity to build a rewarding career with Hologic — a global leader dedicated to improving lives through innovative medical technology and outstanding customer support.
About Hologic
Hologic is a force for good. As an innovative global medical technology company specialising in women’s health, Hologic develops products that detect and diagnose disease earlier and with greater certainty than ever before. Driven by the passion of its people, Hologic’s science and commitment to progress are unstoppable.
A culture of rigour and dedication shapes every part of the organisation, from scientific innovation to the way talent is selected and supported to grow. Hologic is fast becoming recognised as the place where top talent thrives — a place for those with ambition, hunger, and the determination to push boundaries and drive change alongside the brightest minds.
Only the best are invited to join Hologic, but for those who do, the opportunities to grow, progress, and make a meaningful impact on women’s lives around the world are immense.
Position: Service and Customer Support Associate
Salary: £25,000 – £30,000 a year
Job Type: Full time
Location: Manchester, Hybrid
About the Role:
Service and Customer Support Associate – 12 month FTC
Role location – Manchester, UK (hybrid working)
Passionately organized? Have a keen eye for detail? Fantastic communicator?
If this sounds like you then we may just have the career opportunity for you!
We are looking for a talented Service and Customer Support Associateto join Hologic EMEA Case Management team on a 12 month fixed term contract. Our Case Management Team connects and streamlines the Service processes to deliver greater efficiencies, superior analytics and, as required service front line Operations activities, to meet and exceed Customer expectations.
Responsibilities:
- Case Management – coordinate internal/external communications following equipment transaction, return for repair and Inhouse repair equipment activities
- Liaise with internal Service departments to resolve customer issues
- Field Service and Customer Support – promptly respond to emails/voicemails/phone calls from team lead, peers, internal and external customers
- Work closely with the Team leader to solve customer inquiries/complaints
- Prepare and maintain pricing Quotes for Customers, ensure customer satisfaction and assist customers in finding products and services that meet their needs
- Invoice preparation – compile and create invoices
- Support and coordinate collaboration meetings, tools, and communications to optimize the work environment
Knowledge, Skills and Experience
- Excellent Microsoft Office skills and basic knowledge of ERP user programs
- Time Management, organizational skills and great attention to detail
- Customer service skills – problem solving abilities
- Fluency in English is essential
- Knowledge of Service Operations Process, Case Management and understanding of associated Regulations I.e. ISO9001 would be highly advantageous
So why join Hologic?
We offer a competitive salary and annual bonus scheme, one of our talent partners can discuss this in more detail with you.
Required Documents
- CV/Resume
- Cover Letter
Application Process
If you think you have the right skills and experience and want to join the team at Hologic, APPLY TODAY.
Application Deadline
Open until filled