Your Co-op is looking for a motivated and detail-oriented Travel Administration Assistant to join its dynamic team in a fully remote role. The ideal candidate will have at least 2 years of previous experience in administration and customer service, both face-to-face and over the phone. Strong computer skills and the ability to work independently using their own initiative are essential for success in this position. This is a great opportunity to be part of an ethical and people-focused business that values collaboration, community, and exceptional service.
About Your Co-op
Your Co-op is a family of businesses operated by The Midcounties Co-operative, proudly standing out in a profit-driven world by doing things differently. Owned by over 700,000 members, the organisation places its members, colleagues, and communities at the heart of everything it does.
With a 150-year history and heritage, the society has grown and evolved while remaining committed to co-operative values. Every person who joins the Co-operative helps contribute to a more positive and impactful way of doing business.
Your Co-op continues to champion a more collaborative, community-focused approach—where people matter and purpose leads.
Position: Travel Administration Assistant
Salary: £23,868 per annum
Job Type: Full Time
Location: Remote
About the Role
Are you detail-oriented, organised, and passionate about providing exceptional administrative support in the retail travel industry? We’re seeking an experienced travel administrator to join our team and provide essential support to our direct business operations.
In addition to delivering excellent customer service and administrative support, you’ll stay up-to-date with society training and operational processes, providing support to new team members and covering for the Reconciliation Assistant when needed. You’ll handle confidential and sensitive information with care, always ensuring compliance with society policies and procedures.
Responsibilities
As part of this role, your responsibilities will include:
- Contacting agents when queries arise on documentation
- Producing a wide range of documentation – letters, emails, tickets and reports
- Arranging payment invoices and maintaining financial records
- Reconciliation of bookings in order to pay suppliers correctly and in order for Agents to be paid commission correctly
- Responding to agent queries in a timely manner using varying channels such as email, live chat and telephone
Requirements
Who are we looking for?
To be a successful candidate for this role you will need:
- English and Maths GCSE Grade C or above
- Travel experience is required
- 2 years previous Administration and Customer Service experience, both face to face and over the phone
- Competent computer skills
- Ability to work under own initiative
- Ability to prioritise and arrange work to meet deadlines
Benefits
What can we offer you?
Joining us means you will be part of something amazing and it also means you will have access to great benefits including:
- 60% discount on your childcare fees.
- Save 20% on your food shopping expenses.
- Get up to £500 off your next holiday.
- Benefit from Wagestream – our financial wellbeing app.
- Earn paid volunteering hours to give back to your community.
- Access GroceryAid for dedicated colleague mental health support.
- Engage in full training and accredited development programs.
Don’t miss out on this opportunity to start your journey with us today! Apply now!
Required Documents
- CV/Resume
- Cover Letter
Application Process
To apply for this remote role, visit the official website
Application Deadline
Recruitment is ongoing