Virtual Assistant at TLB 24/7 Healthcare

TLB 24/7 Healthcare, a trusted home care provider, is looking for a dedicated Virtual Assistant to support their mission of delivering top-quality, personalized care services. This fully remote role is ideal for candidates with excellent communication and organizational skills who want to make a meaningful impact.

About the Company

As a leader in home care, TLB 24/7 Healthcare tailors services to meet each client’s unique needs. They integrate Person-Centered and Holistic care approaches, ensuring clients receive comprehensive and compassionate support. TLB 24/7 Healthcare offers a range of services, including Live-In Care Packages for those needing continuous, round-the-clock assistance—bringing peace of mind to both clients and their families.

Why TLB 24/7 Healthcare?

– Personalized Care: Each client’s care plan is customized to align with their specific needs and preferences.

– Innovative Approach: Utilizing Person-Centered and Holistic care models for well-rounded support.

– Live-In Care Packages: Continuous care options for clients requiring full-time assistance.

Apply now to join a team that’s making a difference in home care.

Position: Virtual Assistant

Salary: £12.08 per hour

Job Type: Full Time

Location: Remote

About the Role

We are seeking a reliable and adaptable VA’s with fluency in English to provide support during peak hours, emergencies, or urgent tasks. This role involves being available on short notice to address customer inquiries, perform administrative duties, troubleshoot technical issues, or support team operations across different time zones.

Working Hours:

On-call shifts, including evenings, weekends, and holidays, depending on the needs of the business

Working on a back to back pattern e.g M/T/Sat/Sunday 6am-1:30pm

And Wed/Thu/Friday 1:30pm -9pm

Main Duties

  • Respond promptly to calls, emails, and chat requests during on-call hours
  • Provide customer support and handle inquiries or complaints in a professional and timely manner
  • Assist with administrative tasks such as data entry, scheduling, document management, and report preparation
  • Troubleshoot basic technical issues and escalate complex problems to the appropriate department
  • Coordinate with internal teams to ensure urgent tasks are completed efficiently
  • Maintain clear communication channels and update the team on task status
  • Adhere to company policies and standards for quality and customer service
  • Be flexible to handle different types of assignments based on immediate needs

Qualifications

Language Skills:

  • Fluent in English (both written and spoken)
  • Excellent verbal communication skills with a clear, professional phone manner
  • Strong written communication skills, including email and chat

Technical Skills:

  • Comfortable with using online communication tools such as email, chat platforms, and video conferencing
  • Familiarity with basic troubleshooting for technical issues (software, applications, etc.)
  • Experience using office software (Microsoft Office, Google Workspace)
  • Ability to quickly learn and adapt to new software and tools

Interpersonal Skills:

  • Strong problem-solving and critical thinking skills
  • Ability to handle high-pressure situations calmly and efficiently
  • Strong customer service focus and ability to empathize with clients
  • Attention to detail and ability to prioritize urgent tasks

Work Ethic:

  • Highly reliable, with the ability to be responsive on short notice
  • Self-motivated and able to work independently with minimal supervision
  • Excellent time management skills, with the ability to handle multiple tasks simultaneously
  • Strong organizational skills and attention to detail
  • Preferred Qualifications (but not required):
  • Previous experience in a customer service, technical support, or administrative role
  • Experience working in a remote, on-call environment
  • Social Work or allied health professional qualification

Benefits

  • Working out of our office in Waterfalls Harare. Laptop, Internet and Backup Power for work
  • Guaranteed $300/month
  • Flexibility to respond within a specified time frame during on-call hours

Required Documents

  1. CV/Resume
  2. Cover Letter

Application Process

Interested and qualified candidates should kindly CLICK HERE to learn more and apply

Application Deadline

November 17, 2024